We offer free shipping on all domestic web orders and returns.
Our carriers are unable to deliver to APO/FPO addresses or P.O. Boxes. We do not offer Saturday delivery. We ship using UPS Ground domestically and determine international shipping on an economical basis. A New York State Tax of 8.875% applies to New York state residents only.
Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. You may be subject to import duties and taxes which are assessed once a shipment reaches your country. Additional customs clearance charges must be paid by you; GENERATION LOVE has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from generationloveclothing.com, you are considered the ”importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.
If you decide to refuse any shipments from generationloveclothing.com, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to generationloveclothing.com. This amount will be deducted from your merchandise refund.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original
packaging. Please fill out this form and send it with the returned merchandise.
Refunds (if applicable)
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective, damaged, or you need another size. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 44-02 11th St. #318 Long Island City, New York 11101
To return your product, you should mail your product to: 44-02 11th St. #318 Long Island City New York US 11101
Please contact firstname.lastname@example.org for a UPS return label to cover the costs of shipping.
Generation Love has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at email@example.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Generation Love. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.