Shipping
At Generation Love, we prioritize a seamless shopping experience for our customers. With fast and reliable shipping options, your favorite styles arrive quickly and hassle-free. We’re here to make shopping with us as enjoyable as wearing our timeless designs. Explore the details of our shipping policies today.
SHIPPING POLICY
We offer free domestic shipping on orders over $150 (except HI & AK where shipping is $50). Orders totaling less than $150 will incur a $10 shipping fee for ground USA shipping. Please note that we cannot guarantee delivery dates for orders shipping via FedEx Ground. Orders are processed and delivered Monday through Friday, excluding holidays and weekends. Please allow one business day for processing.
All Jewelry purchases will be shipped via FedEx First Overnight, FedEx Priority Overnight, FedEx Standard Overnight, or FedEx 2Day and signature will be required upon delivery. Please reference the lead time of the product at the time of purchase, as all jewelry styles are custom orders.
Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You may also use Shop app; created by Shopify to track your order. On the rare occasion that your tracking number shows your package has been delivered, but you have not received your order, please contact the shipping company directly. Generation Love is not liable for unforeseen issues caused by third-party shipping providers such as shipping delays, theft or missing packages.
Priority orders placed Monday through Friday before 3:00 p.m. EST (excluding holidays) are shipped on the same day. Priority orders placed after 3:00 p.m. EST are shipped on the next business day. Orders placed on weekends will be shipped on Monday. Generation Love does not offer Saturday delivery, so if you place an overnight/2-day order after 3 p.m. EST on Thursday you will receive that package on Monday/Tuesday and if you place overnight/2-day on Friday after 3 p.m. EST you will receive that Package on Tuesday/Wednesday.
PRE-ORDER POLICY
Styles available for pre-order appear with the option to "Pre-Order” rather than "Add to Cart". The estimated ship date for these items is located on the product page. When purchasing a pre-order item, you will be charged immediately at checkout. A shipping confirmation email will be sent to you once your pre-ordered item(s) ship from our warehouse.
CONTACT US
Customer service hours: Monday - Friday, 9am - 6pm (ET)
If you have any further questions, please contact our Customer Care Team by email at customerservice@generationloveclothing.com
Call us toll-free: 1-877-585-7087